Privacy policy
Last Updated: October 28, 2026
Toyishco, operated by TOYISHCO WOODWORKING MANUFACTURING CO, respects the privacy of customers and website visitors.
This Privacy Policy explains how Toyishco may collect, use, share, retain, and protect personal information when you browse our website, purchase Wooden Mechanical Puzzles, contact customer support, request an order change or cancellation, track a shipment, or submit a return or refund request.
1. Information We May Collect
When you use the Toyishco website or place an order, we may collect information such as:
Full name
Email address
Telephone number
Billing address
Shipping address
Order number
Product, model, and variant information
Order value
Payment status
Shipping and tracking information
Cancellation information
Return and refund information
Customer support communications
Photos or videos submitted in connection with product, component, shipping, or delivery issues
We may also automatically collect limited technical information such as:
IP address
Browser type
Device type
Operating system
Pages viewed
Website activity
Session information
Cookie information
Referral information
2. How We Use Personal Information
Toyishco may use personal information to:
Process and fulfill orders
Confirm purchases
Verify billing and shipping information
Prepare Wooden Mechanical Puzzles for shipment
Confirm product and component information
Provide shipping and tracking updates
Respond to customer questions
Correct order or delivery information
Process order changes
Review cancellation requests
Handle returns and refunds
Resolve damaged, defective, incorrect, or incomplete orders
Resolve missing component requests
Prevent fraud and unauthorized transactions
Maintain website security
Improve website functionality and customer experience
Maintain transaction records
Comply with applicable legal obligations
3. Payment Information
Payments are completed using the payment methods available during checkout.
Sensitive payment information may be processed directly by third party payment providers.
Toyishco does not normally require customers to send complete payment credentials through ordinary email.
Please do not send:
Complete credit or debit card numbers
CVV or CVC codes
Banking passwords
Payment account passwords
One time authentication codes
PIN numbers
4. Payment Verification
Certain transactions may require additional review before fulfillment.
Where reasonably necessary, Toyishco may use information such as:
Customer name
Billing address
Shipping address
Contact information
Order value
Payment status
Transaction related information
This information may be used to help identify suspected fraud, unauthorized transactions, or payment inconsistencies.
5. Order Fulfillment
Personal information may be used to prepare and fulfill Wooden Mechanical Puzzle orders.
This may include:
Confirming the product ordered
Confirming the applicable model or variant
Verifying required product components
Preparing protective packaging
Preparing shipping labels
Providing necessary information to fulfillment or logistics providers
Coordinating shipment
Providing tracking information
6. Shipping and Delivery Information
To deliver an order, Toyishco may share necessary information with shipping, logistics, or delivery providers.
This information may include:
Recipient name
Shipping address
Telephone number
Email address where required
Package information
Tracking details
Delivery instructions
These providers may process information according to their own privacy practices.
7. Customer Support Communications
When you contact Toyishco, we may retain information related to your request.
This may include:
Order number
Name
Email address
Telephone number
Product information
Model or variant information
Shipping details
Tracking information
Photos
Videos
Missing component information
Return information
Refund information
Description of the issue
We use this information to review, document, and resolve customer support requests.
8. Damaged, Defective, or Missing Component Claims
If you report a damaged, defective, incorrect, or materially incomplete Wooden Mechanical Puzzle, we may request supporting information.
This may include:
Photographs of the product
Photographs of individual components
Photographs of outer packaging
Photographs of internal packaging
Photograph of the shipping label
Video showing the reported issue
Description of the missing or defective component
Order information
We use this information only as reasonably necessary to review and resolve the claim.
9. How We May Share Information
Toyishco may share personal information with service providers where reasonably necessary to operate our online store.
These may include providers involved in:
Payment processing
Order fulfillment
Shipping and delivery
Website hosting
Website security
Fraud prevention
Customer support
Analytics
Email communications
Technical services
We aim to share only the information reasonably necessary for the applicable service.
10. Sale of Customer Contact Information
Toyishco does not sell customer contact information.
We do not sell customer names, email addresses, telephone numbers, or shipping addresses as standalone marketing lists.
Certain privacy laws may define terms such as “sale” or “sharing” more broadly, particularly in relation to advertising technologies.
Where required by applicable law, customers may be provided with appropriate privacy choices.
11. Cookies and Similar Technologies
Toyishco may use cookies and similar technologies to support website functions such as:
Shopping cart functionality
Checkout
Customer preferences
Website security
Session management
Website performance
Analytics
Advertising where enabled
Cookies may also help us understand how visitors interact with the website.
Where required by applicable law, visitors may be provided with cookie or privacy controls.
12. Analytics
Toyishco may use analytics tools to understand website performance and visitor activity.
Analytics information may include:
Pages visited
Approximate session duration
Referral source
Device type
Browser type
General website interaction
This information may be used to improve navigation, product presentation, website functionality, and customer experience.
13. Marketing Communications
Where available, customers may voluntarily subscribe to promotional communications from Toyishco.
These may include:
New Wooden Mechanical Puzzle releases
Product updates
Promotions
Discounts
Seasonal offers
Store news
Customers may unsubscribe through the link included in a marketing message or by contacting:
Unsubscribing from marketing does not stop necessary transactional communications relating to an existing order.
14. Transactional Communications
Even if a customer does not receive marketing messages, Toyishco may still send communications reasonably necessary to complete or support a transaction.
These may include:
Order confirmations
Payment related notices
Shipping notifications
Tracking information
Address verification requests
Cancellation responses
Missing component responses
Return instructions
Refund notifications
Customer service responses
15. Data Security
Toyishco uses reasonable administrative and technical measures intended to protect personal information against:
Unauthorized access
Loss
Misuse
Unauthorized alteration
Unauthorized disclosure
Fraudulent activity
Sensitive information submitted during checkout should be transmitted through a secure connection.
No online system can guarantee absolute security.
16. Data Retention
Toyishco may retain personal information for as long as reasonably necessary to:
Complete transactions
Provide customer service
Maintain order records
Process cancellations
Handle returns and refunds
Resolve damaged or missing component claims
Resolve disputes
Prevent fraud
Maintain accounting records
Meet tax requirements
Meet legal or regulatory obligations
Information that is no longer reasonably necessary may be deleted, anonymized, or otherwise restricted where appropriate.
17. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include the right to request:
Access to certain personal information
Correction of inaccurate personal information
Deletion of eligible information
A copy of certain personal information
Information about how personal information is used
Withdrawal of marketing consent
Opt out from certain advertising or data sharing activities where applicable
To submit a privacy request, contact:
Use the subject line:
Privacy Request – Toyishco
18. Identity Verification
Before completing certain privacy requests, Toyishco may need to verify the identity of the person making the request.
We may request reasonable information such as:
Name
Email address
Order number
Telephone number
Shipping address
Other information reasonably necessary to confirm identity
We will not normally request complete payment card details for this purpose.
19. Third Party Services
Toyishco may use third party services for ecommerce operations.
These services may include:
Payment providers
Shipping providers
Website hosting services
Analytics services
Security providers
Fraud prevention services
Customer support tools
Email services
These third parties may have their own privacy policies and independent data handling practices.
Toyishco does not control all independent processing performed by third parties.
20. External Links
The Toyishco website may contain links to third party websites or services.
Once a customer leaves the Toyishco website, the privacy practices of the external website may apply.
We encourage customers to review the privacy information of third party services before providing personal information.
21. International Processing
Because Toyishco may use providers involved in international shipping, payments, hosting, or other ecommerce services, personal information may be processed in jurisdictions different from the customer's place of residence.
Where required, such processing will be handled in accordance with applicable privacy requirements.
22. Legal Disclosures
Toyishco may disclose personal information where reasonably necessary to:
Comply with applicable law
Respond to valid legal requests
Protect customers
Prevent fraud
Investigate unauthorized transactions
Protect website security
Protect Toyishco or TOYISHCO WOODWORKING MANUFACTURING CO
Establish, exercise, or defend legal claims
23. Business Transactions
If Toyishco or TOYISHCO WOODWORKING MANUFACTURING CO is involved in a business transaction such as a merger, acquisition, restructuring, financing, or transfer of business assets, information may be transferred where legally permitted and reasonably necessary.
Any such information remains subject to applicable legal requirements.
24. Children’s Privacy
Toyishco is intended for customers who are legally able to make online purchases.
Some Wooden Mechanical Puzzles may contain small components or product specific age guidance, but Toyishco does not knowingly seek personal information directly from children who are not legally able to enter into online transactions.
If we become aware that personal information was collected in a manner inconsistent with applicable law, we may take reasonable steps to address the information.
25. Do Not Send Unnecessary Sensitive Information
When contacting customer support, customers should avoid sending sensitive information that is not necessary for the request.
Please do not send:
Complete card numbers
CVV or CVC codes
Bank account passwords
Payment service passwords
One time authentication codes
Government identification unless specifically and lawfully required
Other unnecessary sensitive financial information
26. Privacy and Order Records
Certain transaction information may need to be retained even after a privacy deletion request.
For example, Toyishco may need to retain information where required for:
Accounting
Tax records
Fraud prevention
Chargeback management
Legal compliance
Dispute resolution
Mandatory record keeping
Where applicable, information will be retained only as reasonably necessary for these purposes.
27. Changes to This Privacy Policy
Toyishco may update this Privacy Policy when:
Our website changes
Our services change
Technology changes
Payment or shipping processes change
Privacy practices change
Service providers change
Legal requirements change
The Last Updated date will be revised when an updated version is published.
28. Contact Toyishco
For privacy questions, privacy requests, or concerns about personal information, contact:
TOYISHCO WOODWORKING MANUFACTURING CO
Brand: Toyishco
Business Address:
12830 VIRKLER DRIVE
CHARLOTTE, NORTH CAROLINA 28273
United States
Phone: +1 (203) 314-0147
Email: support@toyishco.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Eastern Time
For privacy related requests, use:
Privacy Request – Toyishco
Please do not include complete card numbers, CVV codes, banking passwords, payment account passwords, one time authentication codes, or other unnecessary sensitive financial information in your message.