Terms of service
Last Updated: October 28, 2026
Currency: United States Dollar (USD)
Welcome to Toyishco, an online retail store operated by TOYISHCO WOODWORKING MANUFACTURING CO and focused on Wooden Mechanical Puzzles.
These Terms of Service apply when you visit our website, browse products, place an order, make a payment, request shipping assistance, cancel an order, submit a return or refund request, contact customer support, or otherwise use Toyishco services.
By accessing the Toyishco website or completing a purchase, you agree to these Terms and the related policies published on our website.
1. Business Information
Business: TOYISHCO WOODWORKING MANUFACTURING CO
Brand: Toyishco
Business Address:
12830 VIRKLER DRIVE
CHARLOTTE, NORTH CAROLINA 28273
United States
Phone: +1 (203) 314-0147
Email: support@toyishco.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Eastern Time
The business address listed above should not automatically be treated as a public showroom, walk in retail location, customer pickup point, shipping warehouse, manufacturing location, or return processing location unless Toyishco specifically confirms otherwise.
2. Products
Toyishco primarily sells Wooden Mechanical Puzzles.
Individual product pages may provide information regarding dimensions, materials, mechanical features, assembly requirements, component count where stated, included accessories, product variants, complexity related information where available, and current price.
Customers should carefully review the applicable product page before placing an order.
3. Product Information
Toyishco makes reasonable efforts to provide accurate product information.
Actual appearance may vary slightly because of photography lighting, camera exposure, screen brightness, monitor calibration, mobile device settings, viewing angle, and natural material variation.
If a physical product is materially different from its applicable listing, customers may contact Toyishco for review.
4. Natural Material Variation
Where natural wood or another naturally variable material is used, individual components may show reasonable differences in:
Grain
Tone
Texture
Knots
Natural markings
Surface patterns
Such variation is not automatically considered a defect when it is consistent with the material and applicable product description.
5. Mechanical Features
Wooden Mechanical Puzzles may use different mechanical systems depending on the individual product.
These may include:
Gears
Wheels
Rotating components
Sliding components
Levers
Linkages
Axles
Structural connections
Other moving elements
A feature shown on one Toyishco product should not be assumed to apply to another.
Customers should review the individual product listing for the exact features of the product being purchased.
6. Assembly
Assembly may form an important part of the Wooden Mechanical Puzzle experience.
Depending on the product, the package may include:
Wooden components
Mechanical parts
Gears
Connectors
Structural pieces
Accessories
Instructions
Other product specific components
Assembly requirements vary by product.
Customers should follow the applicable instructions and assembly sequence.
7. Assembly Sequence and Component Fit
Mechanical Puzzle components may depend on correct orientation, alignment, and assembly order.
Customers should avoid forcing a component when it does not fit as expected.
Before applying additional pressure, customers should check:
Component identity
Orientation
Assembly sequence
Alignment
Instructions
Nearby components
Using excessive force may damage smaller or more detailed parts.
8. Product Complexity
Mechanical Puzzle complexity varies by product.
Complexity may depend on:
Number of components
Component size
Assembly sequence
Mechanical interaction
Alignment requirements
Part orientation
Finished structure
Instructions
If complexity information is provided, it should be treated as general guidance.
A customer's personal assessment that a correctly described puzzle is easier or more difficult than expected does not automatically mean the product is defective.
9. Small Components and Product Guidance
Some Wooden Mechanical Puzzles may contain smaller parts.
Customers should review any product specific:
Age guidance
Warnings
Assembly instructions
Usage information
Packaging information
Toyishco does not represent that every Wooden Mechanical Puzzle is suitable for every age group.
10. Product Modification
Customers should avoid unnecessary permanent modification unless specifically required by the applicable product instructions.
Permanent modification may include:
Cutting
Drilling
Sanding
Painting
Gluing
Reshaping
Other irreversible alteration
Such modification may affect eligibility for change of mind returns where legally permitted.
This does not remove rights relating to products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.
11. Eligibility to Purchase
By placing an order, you confirm that you are legally capable of entering into the transaction under applicable law.
You also confirm that:
The information provided during checkout is accurate
You are authorized to use the selected payment method
The shipping information provided is complete and accurate
12. Customer Information
Customers are responsible for providing accurate:
Full name
Email address
Telephone number
Billing address
Shipping address
Payment information required by the selected payment method
Incorrect or incomplete information may result in payment failure, additional verification, order delay, shipping delay, failed delivery, or return to sender.
13. Prices
All prices are displayed in:
United States Dollars (USD)
Prices may change before an order is placed.
The price displayed during checkout normally applies to the transaction except where an obvious technical or pricing error occurs.
14. Pricing Errors
If Toyishco identifies an obvious material pricing or checkout error before fulfillment, we may:
Contact the customer
Correct the error
Offer the option to proceed
Cancel the affected order
Refund the eligible amount
Toyishco will not intentionally replace a confirmed transaction price with a materially different amount without addressing the issue.
15. Payment Methods
Toyishco accepts the payment methods displayed during checkout.
Depending on availability, these may include:
Major credit cards
Major debit cards
PayPal where available
Other supported online payment methods
Only payment methods actually displayed during checkout should be considered available.
Please review our Payment Methods Policy for complete information.
16. Payment Authorization
Submitting an order does not guarantee payment approval.
A transaction may be declined because of:
Incorrect payment information
Billing address mismatch
Expired payment method
Insufficient funds
Bank restrictions
International transaction restrictions
Incomplete authentication
Fraud prevention controls
Toyishco cannot override decisions made by independent financial institutions or payment providers.
17. Payment Security
Sensitive payment credentials may be processed directly by third party payment providers.
Customers should not send through ordinary email:
Complete credit or debit card numbers
CVV or CVC codes
Banking passwords
Payment account passwords
One time authentication codes
PIN numbers
18. Order Confirmation
After successful checkout, customers may receive an order confirmation.
Please review the confirmation carefully.
If you notice an error involving the product, model, variant, quantity, recipient name, shipping address, telephone number, or other order information, contact Toyishco as soon as possible.
Receiving an order confirmation does not mean that the Wooden Mechanical Puzzle has already shipped.
19. Order Acceptance
Toyishco may hold, decline, or cancel an order for legitimate reasons such as:
Failed payment
Payment verification problems
Suspected fraud
Unauthorized transactions
Incomplete customer information
Unsupported delivery address
Product unavailability
Inventory discrepancies
Product damage identified before shipment
Missing required components
Quality control issues
Significant pricing errors
Technical checkout errors
Carrier service limitations
Inability to fulfill the order
If Toyishco cancels a paid order that cannot be fulfilled, the eligible amount will be refunded to the original payment method.
20. Order Changes
If you need to change an order, contact Toyishco as soon as possible.
Possible changes may include:
Recipient name
Shipping address
Telephone number
Product
Model or variant
Quantity
Changes are not guaranteed once fulfillment has begun.
21. Order Cancellation
Customers may request cancellation within:
24 hours after placing the order
provided fulfillment has not progressed beyond a stage where the order can reasonably be stopped.
Submitting a cancellation request does not guarantee approval.
An order is considered canceled only after Toyishco confirms the cancellation in writing.
Toyishco does not charge a standard cancellation fee for an eligible order successfully canceled before shipment.
Please review our Cancel My Order / Cancellation Policy for complete details.
22. Order Processing
Orders are normally processed within:
1 to 2 business days
Processing may include payment confirmation, order review, shipping address verification, inventory confirmation, product inspection, component verification, protective packaging, shipping label preparation, and carrier coordination.
Processing time occurs before carrier transit begins.
23. Shipping Destinations
Toyishco currently ships to selected destinations in North America, Europe, and Oceania.
North America
United States
Canada
Europe
United Kingdom
France
Germany
Spain
Italy
Belgium
Portugal
Oceania
Australia
Shipping availability is confirmed during checkout.
24. Shipping Rates
North America
Standard Shipping: USD 14.99
Free Standard Shipping: Orders of USD 199 or more
Europe
Standard Shipping: USD 19.99
Free Standard Shipping: Orders of USD 249 or more
Oceania
Standard Shipping: USD 24.99
Free Standard Shipping: Orders of USD 299 or more
The shipping amount displayed during checkout is the amount that applies to the transaction.
25. Estimated Delivery Times
Estimated total delivery times, including processing, are:
North America: 7 to 12 business days
Europe: 9 to 14 business days
Oceania: 11 to 16 business days
Delivery estimates are not guaranteed arrival dates.
Please review our Shipping Policy for complete shipping information.
26. Business Days
Business days are generally Monday through Friday, excluding applicable public holidays.
Saturday, Sunday, and public holidays do not normally count toward standard processing time.
Carrier schedules may differ.
27. Tracking
Tracking information may be provided after shipment where available.
A tracking status such as Label Created does not necessarily mean that the carrier has physically collected the shipment.
Tracking updates may occasionally be delayed during weekends, public holidays, carrier transfers, international transit, customs processing, or high volume shipping periods.
28. Delivery Delays
Delivery may occasionally be affected by severe weather, natural disasters, public holidays, carrier congestion, transportation disruption, customs processing, remote delivery locations, incorrect shipping information, failed delivery attempts, or other circumstances outside reasonable control.
A delayed shipment is not automatically considered lost.
29. International Duties and Taxes
International orders may be subject to VAT, GST, import duties, brokerage charges, customs processing fees, or other destination related charges.
Where Toyishco collects a particular charge during checkout, it will be displayed before payment is completed.
Charges not collected by Toyishco may be collected separately by the carrier, customs authority, brokerage provider, or applicable government agency.
30. Shipping Origin and Fulfillment
Toyishco's published business address is provided for business identification and customer contact purposes.
It should not automatically be treated as:
Shipping origin
Warehouse
Manufacturing location
Customer pickup location
Return processing location
unless Toyishco specifically confirms otherwise.
The fulfillment location applicable to an order may vary.
31. Inspecting Your Order
Customers should inspect their Wooden Mechanical Puzzle reasonably soon after delivery.
Before substantial assembly or permanent modification, please check:
Correct product received
Correct model or variant
Outer packaging
Product box
Wooden components
Mechanical components
Accessories
Instructions
Other included parts
If the product appears damaged, defective, incorrect, or materially incomplete, contact Toyishco.
32. Damaged Products
If a Wooden Mechanical Puzzle arrives damaged, contact:
Where relevant, please provide:
Order number
Photo of the shipping label
Photos of outer packaging
Photos of internal packaging
Clear photographs or video showing the damage
Brief description of the issue
Please keep the product and packaging until Toyishco confirms the next step.
33. Defective Products
If a Mechanical Puzzle does not function as described, contact Toyishco.
Please avoid cutting, sanding, drilling, gluing, painting, or permanently modifying the affected component before the issue has been reviewed.
Where useful, Toyishco may request photographs or video demonstrating the issue.
34. Missing Components
Before reporting a missing component, please inspect:
Product box
Protective inserts
Internal compartments
Component packaging
Accessory bags
Instruction packaging
All delivered packages
If a required component is still missing, contact Toyishco.
Where practical, Toyishco may provide a replacement component without requiring the entire Wooden Mechanical Puzzle to be returned.
35. Return Window
Customers may request an eligible return within:
30 calendar days from the carrier confirmed delivery date
Return authorization is required before sending a product back.
Please review our Return & Refund Policy for complete conditions.
36. Change of Mind Returns
For an eligible change of mind return, the Wooden Mechanical Puzzle should generally be:
Unused or only reasonably inspected
Unassembled or only minimally handled for reasonable inspection
Clean
Unmodified
Complete
Free from customer caused damage
Returned with all originally included components, accessories, and instructions
Securely packaged
Reasonable unpacking and inspection do not automatically make the product ineligible for return.
37. Assembled Products
A substantially assembled Wooden Mechanical Puzzle may not qualify for a standard change of mind return if it cannot reasonably be returned in acceptable condition.
This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.
38. Return Shipping Costs
For eligible change of mind returns:
The customer is responsible for return shipping costs.
For verified products that are damaged, defective, incorrect, or materially incomplete because of a Toyishco fulfillment error:
Toyishco covers reasonable authorized return shipping costs.
39. No Restocking Fee
Toyishco does not charge a standard restocking fee for eligible authorized returns.
A reasonable adjustment may apply where legally permitted if a returned product has customer caused damage, missing components, missing accessories, substantial modification, or another condition that materially reduces its value.
40. Return Authorization
Customers must contact Toyishco before sending a return.
The published business address is not automatically the return processing address.
Customers should use only the return address and instructions specifically provided by Toyishco.
41. Refund Processing
After an eligible return has been received, inspected, and approved, Toyishco normally submits the refund within:
7 business days after return approval
The customer's bank or payment provider may require additional time before the refund appears.
42. Cancellation Refunds
After an eligible cancellation has been approved, Toyishco normally submits the refund within:
7 business days after cancellation approval
43. Refund Method
Approved refunds are normally returned to the:
Original payment method used for the purchase
Refunds are processed in:
United States Dollars (USD)
Refunds generally cannot be redirected to another card, another person's account, an unrelated bank account, or another unrelated payment method.
44. Original Shipping Charges
For a standard change of mind return:
Original outbound shipping charges are generally nonrefundable.
If the return is caused by a verified damaged product, defective product, incorrect product, or Toyishco fulfillment error, eligible standard outbound shipping charges may be refunded where appropriate.
45. Exchanges
Toyishco does not offer standard direct exchanges.
If you want another Wooden Mechanical Puzzle, model, design, or variant, please return the original eligible product and place a separate order.
A replacement provided because of verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.
46. Refused Deliveries
Please do not refuse delivery simply because you changed your mind.
A refused shipment is not automatically an approved cancellation, authorized return, or approved refund.
Carrier return charges may apply where legally permitted.
47. Website Use
Customers may not use the Toyishco website to commit fraud, submit unauthorized payments, attempt unauthorized access, introduce malicious software, abuse promotions, provide intentionally false information, abuse return or refund procedures, interfere with website operation, or engage in unlawful activity.
Toyishco may restrict access where there is reasonable evidence of fraud, abuse, or security risk.
48. Intellectual Property
Unless otherwise stated, website materials are owned by or licensed to Toyishco or TOYISHCO WOODWORKING MANUFACTURING CO.
These materials may include the Toyishco brand name, logo, product descriptions, website text, product images, graphics, videos, and original content.
Protected materials may not be commercially copied, reproduced, modified, distributed, or used without authorization except where permitted by applicable law.
49. Customer Reviews and Submitted Content
If Toyishco allows customers to submit reviews, photographs, videos, comments, or other content, customers should only submit material they own or are authorized to share.
Submitted content must not knowingly be unlawful, fraudulent, misleading, defamatory, infringing, abusive, harmful, or spam.
Toyishco may remove content that violates these Terms or applicable law.
50. Privacy
Our Privacy Policy explains how Toyishco may collect, use, disclose, retain, and protect personal information.
Customers should review the Privacy Policy before submitting personal information through the website.
51. Third Party Services
Toyishco may use third party providers for payment processing, shipping and delivery, website hosting, security, fraud prevention, analytics, customer support, and email communications.
These providers may have their own terms and privacy practices.
Toyishco does not control all independent activities performed by third party providers.
52. Website Accuracy
Toyishco makes reasonable efforts to keep website information accurate.
Occasional errors may occur involving product descriptions, dimensions, materials, mechanical features, assembly information, included components, prices, availability, images, shipping information, or website functionality.
If a material error affects an order, Toyishco may contact the customer and provide an appropriate resolution.
53. Website Availability
Toyishco does not guarantee that the website will operate without interruption at all times.
Temporary interruptions may occur because of maintenance, hosting problems, software updates, security work, internet outages, payment provider outages, or other technical issues.
54. Fraud and Abuse
Toyishco may investigate activity that reasonably appears to involve:
Fraudulent purchases
Unauthorized payments
False damage claims
False missing component claims
False refund claims
Return of a different product
Promotion abuse
Chargeback abuse
Website attacks
Nothing in this section prevents customers from making legitimate product, payment, return, refund, or consumer rights claims.
55. Limitation of Liability
To the maximum extent permitted by applicable law, Toyishco and TOYISHCO WOODWORKING MANUFACTURING CO will not be responsible for indirect, incidental, special, punitive, or consequential damages arising from use of the website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted.
56. Events Outside Our Reasonable Control
Toyishco is not responsible for delays or failures caused by circumstances outside our reasonable control.
These may include natural disasters, severe weather, carrier disruption, customs delays, government action, labor disruption, public emergencies, transportation failures, internet outages, or service provider interruptions.
Where practical, Toyishco will take reasonable steps to communicate relevant information regarding affected orders.
57. Consumer Rights
Nothing in these Terms is intended to remove or restrict mandatory consumer rights.
Customers may have additional rights depending on their state, province, country, or jurisdiction.
Where applicable law provides greater protection, the mandatory legal requirement takes priority.
58. Relationship With Other Policies
These Terms should be read together with our:
Shipping Policy
Payment Methods Policy
Cancel My Order / Cancellation Policy
Return & Refund Policy
Privacy Policy
If another policy contains more specific terms for a particular issue, that policy applies to that issue, subject to applicable law.
59. Changes to These Terms
Toyishco may update these Terms when products, website functionality, shipping arrangements, shipping rates, payment methods, return procedures, business practices, or legal requirements change.
The Last Updated date will be revised when an updated version is published.
60. Contact Toyishco
For questions about these Terms, Wooden Mechanical Puzzles, orders, payments, shipping, cancellations, returns, refunds, or other customer service matters, contact:
TOYISHCO WOODWORKING MANUFACTURING CO
Brand: Toyishco
Business Address:
12830 VIRKLER DRIVE
CHARLOTTE, NORTH CAROLINA 28273
United States
Phone: +1 (203) 314-0147
Email: support@toyishco.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Eastern Time
For an existing order, please include your Order ID whenever available.
Please do not send complete card numbers, CVV codes, banking passwords, payment account passwords, one time authentication codes, or other unnecessary sensitive financial information by email.